Privacy Policy

1. Introduction

Heard ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered telephone companion service (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

• Phone number (for call delivery)
• Payment information (processed securely by Stripe)
• Email address (optional, for account management)

2.2 Call Data

• Call duration and timing
• Call quality metrics
• No audio recordings are stored

2.3 Technical Information

• Device information
• IP address
• Browser type and version
• Usage analytics

3. How We Use Your Information

• To provide and maintain our service
• To process payments and transactions
• To improve our AI technology and service quality
• To communicate with you about your account
• To ensure service security and prevent fraud
• To comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for all communications
• Secure data centers with physical and digital security
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With your explicit consent
• To comply with legal requirements
• To protect our rights and safety
• With trusted service providers who assist in operating our service (under strict confidentiality agreements)

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Request data portability

7. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Call data is not stored, and personal information is deleted upon account closure.

8. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@tokenshop.ai